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"The abuse of alcohol is dangerous for your health, consume in moderation".
CHÂTEAU GUIRAUD
Premier Grand Cru Classé en 1855 · Sauternes
General Terms and Conditions of Wine Sale
experiences.chateauguiraud.com
SOCIETE CIVILE AGRICOLE DU CHÂTEAU GUIRAUD – Siret 32251954700010 – 1 Château Guiraud, 33210, Sauternes, France – represented by its duly authorised legal representative (hereinafter the "Seller"), publishes and operates the website accessible at experiences.chateauguiraud.com. This website is an online sales platform through which a winery/château (the "Seller") sells its products. The Seller is a professional wine producer offering its wines (the "Products") to individual buyers via the internet (the "Customers"). Website visitors, Customers, and the Seller are collectively referred to as "Users." These General Terms and Conditions of Sale ("T&Cs") govern the relationship between the Seller and any adult individual (of legal age in their country of residence) placing an order on the website (the "Customer"). They apply to all sales of Products concluded between the Seller and the Customer on the website. The Products sold by the Seller are from the Seller's own production and are not intended for resale. It is noted that Vintrail acts solely as a technical intermediary; its role is limited to the technical maintenance of the website.
Protection of Minors In accordance with Article L. 3342-1 of the French Public Health Code, which prohibits the sale of alcohol to minors, account creation and ordering are strictly reserved for adults aged 18 and over. Alcohol abuse is dangerous to your health. Please drink responsibly.
Article 1 – Customers
1.1 The wines (the "Product(s)") offered for sale on the website are strictly reserved for adult individuals of legal age in their country of residence, with full legal capacity to place orders, and holding a valid delivery and billing address. The Products are not intended for advertising or promotional purposes, and are not intended for resale.
IF YOU DO NOT MEET THESE CONDITIONS, YOU MUST LEAVE THIS WEBSITE IMMEDIATELY.
1.2 By placing an order, the Customer confirms they are of legal age to purchase or consume alcohol, and guarantees that the person receiving the delivery is also of legal age in their country. In accordance with Article L. 3342-1 of the French Public Health Code, the Seller reserves the right to request proof of identity and age from the Customer.
Article 2 – Acceptance of the Terms and Conditions
2.1 By placing an order, the Customer acknowledges having read these T&Cs and agrees to be bound by them.
2.2 These T&Cs may be amended at any time. The Customer is bound by each amendment and should regularly check this page for the current version.
2.3 The Customer may print these T&Cs or save them as a PDF.
IF YOU DO NOT WISH TO BE BOUND BY THESE T&Cs, DO NOT PLACE ANY ORDERS ON THIS WEBSITE.
Article 3 – Responsible Alcohol Consumption
The Customer acknowledges that alcohol should be consumed in moderation. The Seller is committed to promoting responsible use of its products. For further information: http://www.responsibledrinking.org/
Article 4 – Products
4.1 Product Descriptions
Each Product offered on the website is accompanied by a description presenting its essential characteristics. Photographs or graphic representations are for illustrative purposes only and are not contractually binding. The Seller may update its Products and packaging to comply with applicable French standards, including legally required labelling.
4.2 Product Availability
Product offers are valid while stocks last. If a Product becomes unavailable in the quantity ordered, the Seller will inform the Customer, who may accept a reduced order or cancel. In the event of cancellation, a full refund will be issued as soon as possible.
Article 5 – Ordering
5.1 Creating a Customer Account
5.1.1 Customers may create an account on the website when placing their first order by completing the registration form. Mandatory fields (marked with an asterisk *) include: title, surname, first name, date of birth, email address, and password.
The password is personal and confidential. The Customer is solely responsible for keeping it secure, and must ensure that no other person – in particular a minor – uses their credentials to purchase alcoholic products. Account creation is limited to one account per person. Any attempt at fraud may result in account deletion.
5.1.2 Customers may also place orders as a guest, without creating an account, by providing only the information required to process the order.
5.2 Order Process
To place an order, the Customer follows these steps:
Select Products and add them to the cart.
Access the cart, apply any promotional code, and review the order summary.
Accept the T&Cs and click "Confirm My Cart."
Log in, create an account, or continue as a guest.
Enter the delivery address and select a shipping method. Provide any required customs documentation at this stage.
Review the order summary and confirm. Errors in information provided may result in order cancellation.
Select the payment method and click "Confirm and Pay" to complete the order.
Upon payment, the Customer receives an email confirmation with an order number and summary.
Article 6 – Pricing and Payment
6.1 Prices
Prices are those displayed on the website at the time of ordering, expressed in the currency selected by the Customer. The cart summary displays the total price including taxes, duties, customs clearance, and delivery costs.
6.2 Invoicing
A detailed invoice will be issued for each order and sent to the Customer by email at the time of shipment confirmation.
6.3 Payment Methods
All credit card payments are processed via a secure online payment system. The Customer must be the cardholder. Placing an order constitutes full and unconditional acceptance of these T&Cs. The Seller reserves the right to refuse any order in the event of payment refusal or non-payment of a previous order.
Article 7 – Shipping
Products are delivered through EUREKA LOGISTIQUE BORDEAUX, SARL registered in Bordeaux (No. 523 901 338), 176 avenue du truc, 33700 Mérignac, France (the "Carrier").
Shipments are made primarily on a DDP (Delivery Duty Paid) basis, meaning the Customer has no customs formalities to complete and no additional costs to pay upon delivery. This applies notably to: USA, Japan, Singapore, Switzerland, UK, Norway, and Australia.
Exception – Canada: Shipments to the four Canadian provinces are made on a DAP (Delivery at Place) basis. Local regulations require the Customer to pay duties directly to the relevant provincial authority via a broker. Information on the customs clearance process will be provided.
Article 8 – Delivery
8.1 Delivery Methods, Rates, and Timeframes
Payment of the order triggers collection of the goods from the estate by the Carrier. The Carrier monitors the shipment throughout and manages all situations (absence, relay point notification, customs hold, etc.) on behalf of the Seller and Customer.
All orders are delivered to the address provided in the identification form. The Customer is responsible for verifying the delivery address on the order confirmation. For all questions regarding their shipment: exploitation@groupe-eureka.com
Delivery timeframes displayed at the time of order are estimates expressed in working days (Monday to Saturday, excluding public holidays) and are not binding on the Carrier.
Each order is delivered to a single address. For deliveries to multiple addresses, separate orders must be placed.
In case of absence at the time of delivery, the package will be deposited at the nearest collection point. The Customer has 15 days to collect the package. Unclaimed packages are returned at the Customer's expense.
8.2 Transfer of Risk and Ownership
During transit, the risk of destruction, loss, or damage is borne by the Seller. Transfer of risk and ownership occurs upon delivery of the Products to the address indicated by the Customer.
8.3 Inspection Upon Receipt
The Customer must inspect the Products upon delivery and note any reservations on the delivery note.
8.4 Damage Claims
Upon receipt of damaged goods, the Customer must:
Note a reservation on the delivery note ("damaged package") and photograph the package.
Take photographs of the closed package, the package being opened, and the damaged goods.
Send all documentation to: exploitation@groupe-eureka.com
Only replacement of the damaged goods is offered. Bottles with stained labels are not eligible for replacement under the insurance policy.
8.5 Delivery Disputes
If the Carrier marks an order as delivered but the Customer has not received it, the Customer may contact exploitation@groupe-eureka.com to open a dispute. The Customer must provide a signed declaration and a copy of their identity document. The investigation period is three (3) weeks.
Article 9 – Cargo Insurance
All shipments are insured against loss or physical damage. Compensation is paid up to 8.33 SDR per kilogram of gross weight for road transport, and 26 SDR for air transport. The current SDR rate is approximately €1.16 (January 2026). For shipments within France: €33 per kilogram.
Ad Valorem insurance is available at 0.5% of the commercial value of the bottles (minimum €5 per shipment) for higher-value orders, subject to approved packaging.
Insurance examples:
Parcel of 10 kg at €1,200 – France: Carrier covers €330 / Insurance supplement: €870
Parcel of 10 kg at €1,200 – USA: Carrier covers €302 / Insurance supplement: €898
Article 10 – Liability and Force Majeure
The Seller's contractual obligations will be automatically suspended and the Seller's liability discharged in the event of a force majeure event (as defined by Article 1218 of the French Civil Code) preventing delivery. After one month from the order date, the Customer may cancel the order and receive a full refund including delivery, duties, and customs clearance costs.
The Seller shall not be held liable for internet connection interruptions, server failures, or other network-related issues. The Seller's liability may not be engaged if Products are stored or consumed in conditions that are abnormal or incompatible with their nature.
Article 11 – Right of Withdrawal
11.1 Notifying the Seller
The Customer has a right of withdrawal exercisable without giving reasons or incurring penalties. This right expires fourteen (14) clear days after physical possession of the Products. For orders with multiple items or split deliveries, the period begins from possession of the last product or instalment.
To exercise this right, the Customer must notify the Seller before expiry of the deadline by postal mail or email, as indicated on the invoice.
11.2 Returning the Products
Products must be returned complete, unconsumed, and unopened, in their original transport packaging, within fourteen (14) days of the withdrawal notification. Return costs and risks are borne by the Customer.
11.3 Refund
The Seller will refund the total amount paid, excluding initial delivery costs, using the same payment method as the original order, no later than fourteen (14) days from the withdrawal notification. The refund may be deferred until receipt of the returned Products or proof of return shipment, whichever comes first.
The right of withdrawal does not apply to Products that have been opened or unsealed after delivery, or to customised orders.
Article 12 – Legal Warranties
Products must be stored, handled, and consumed in accordance with the general rules applicable to alcoholic beverages. The Customer benefits from the legal warranty of conformity (Articles L. 217-3 to L. 217-17 of the French Consumer Code) and from the warranty against hidden defects (Articles 1641 to 1648 of the French Civil Code).
In the event of non-conformity or hidden defects, the Customer must contact the Seller within 72 hours of receipt. The Seller will acknowledge the request and provide return instructions. Products must be returned at the Seller's expense, complete and unopened (except in the case of hidden defects), in their original packaging.
Article 13 – Promotional Codes
Promotional codes cannot be exchanged for cash, combined with other codes, reused in another transaction, or split across multiple orders. The Seller reserves the right to invalidate any code used in breach of these conditions.
Article 14 – Non-Waiver
The fact that the Seller does not invoke any provision of these T&Cs at any given time shall not be interpreted as a waiver of the right to do so at a later date.
Article 15 – Intellectual Property
No part of this website may be reproduced or stored on another website, or included in any data retrieval system, without the prior written consent of the Publisher and Designer of the website.
15.2 The purchase of a Product confers no rights to the Customer over the names, trademarks, or labels associated with the Product. The use of Products or trademarks distributed by the Seller for advertising or promotional purposes is strictly prohibited.
Article 16 – Privacy Policy
All personal data provided by the Customer when using the website is subject to the website's Privacy Policy, which forms an integral part of these T&Cs and is accessible at the bottom of every page of the website.
Article 17 – Records, Storage, and Archiving of Transactions
Computerised records kept in the Seller's information systems under reasonable security conditions shall be considered as proof of communications, orders, and payments made. Order forms and invoices are archived on a reliable and durable medium in accordance with applicable legal requirements.
Article 18 – Language of the T&Cs
These T&Cs were originally drafted in French and subsequently translated into English. The French version shall prevail in the event of a dispute, including in mediation proceedings or before a court of law.
Article 19 – Disputes and Applicable Law
These T&Cs are governed by French law. In the event of a dispute, and having first contacted the Seller, the Customer may initiate a conventional mediation procedure in accordance with Article L. 612-1 of the French Consumer Code, or use the European Commission's Online Dispute Resolution platform.
In the absence of an amicable resolution, any dispute will be subject to the jurisdiction of the French courts.
Article 20 – Storage of Products
The Seller is not responsible for any defects affecting Products resulting from improper storage or handling by the Customer. The Customer is responsible for storing Products in suitable conditions and for respecting the consumption recommendations provided by the Seller.
CHÂTEAU GUIRAUD · 1 Château Guiraud, 33210 Sauternes, France
accueil@chateauguiraud.com · experiences.chateauguiraud.com
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"The abuse of alcohol is dangerous for your health, consume in moderation".