CHÂTEAU GUIRAUD

Premier Grand Cru Classé en 1855 · Sauternes

experiences.chateauguiraud.com

Last updated: June 2026

This document sets out the policies governing the use of the website experiences.chateauguiraud.com, operated by SOCIETE CIVILE AGRICOLE DU CHÂTEAU GUIRAUD (Siret 32251954700010, 1 Château Guiraud, 33210 Sauternes, France) in partnership with Vintrail as technical platform provider. It covers our Legal Notice, Privacy Policy, and Cookie Policy.

By using this website, you acknowledge that you have read and accepted the policies set out below.

In accordance with French Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (LCEN), the following information is provided to all users of this website.

• Company: SOCIETE CIVILE AGRICOLE DU CHÂTEAU GUIRAUD
• Legal form: Société Civile Agricole
• Siret: 32251954700010
• Address: 1 Château Guiraud, 33210 Sauternes, France
• Email: accueil@chateauguiraud.com
• Publication director: Matthieu Gufflet

This website is built and operated on the Vintrail platform (www.vintrail.com), which provides the technical infrastructure for oenotourism experience bookings and online wine retail. Vintrail acts solely as a technical service provider and does not intervene in the editorial content or commercial decisions of Château Guiraud.

Hosting details are available upon request at accueil@chateauguiraud.com. The website and its data are hosted within the European Union.

All content published on this website — including texts, photographs, videos, illustrations, logos, graphic design, and wine descriptions — is the exclusive property of SOCIETE CIVILE AGRICOLE DU CHÂTEAU GUIRAUD, or is used with the authorisation of its rights holders. Any reproduction or use without prior written consent is strictly prohibited.

The sale of alcoholic beverages on this website is strictly reserved for adults aged 18 and over, in accordance with Article L. 3342-1 of the French Public Health Code. By accessing the purchase section of this website, the user confirms they are of legal age to purchase alcohol in their country of residence.

Alcohol abuse is dangerous to your health. Please drink responsibly.

Château Guiraud makes every effort to ensure the accuracy of information published on this website but cannot be held liable for any errors, omissions, or damage resulting from its use. The website may contain links to third-party websites over which Château Guiraud has no control and for which it accepts no liability.

This website and its Legal Notice are governed by French law. In the event of a dispute, and in the absence of an amicable resolution, the competent courts of France shall have jurisdiction.

Château Guiraud is committed to protecting the personal data of all visitors and customers of this website. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have.

SOCIETE CIVILE AGRICOLE DU CHÂTEAU GUIRAUD — 1 Château Guiraud, 33210 Sauternes — accueil@chateauguiraud.com. Vintrail acts as data processor and does not use your data for its own purposes.

Data you provide directly

When you create an account, place an order, or book an experience:

• Identity: title, first name, last name, date of birth
• Contact details: email address, phone number, postal address
• Order and booking information: products purchased, experience booked, payment history
• Account credentials: email address and encrypted password
• Communications: messages sent via contact forms

Data collected automatically

When you browse the website:

• Technical data: IP address, browser type, operating system, device type
• Usage data: pages visited, time spent, referring URLs
• Cookie data: as detailed in Part 3 of this document

Data from third parties

Transaction and fraud-prevention data from our payment service provider; delivery status data from Eureka Logistique Bordeaux.

• Processing orders and bookings — Legal basis: performance of a contract
• Managing your customer account — Legal basis: performance of a contract
• Sending transactional emails (confirmations, shipping updates) — Legal basis: performance of a contract
• Sending newsletters, event invitations, and special offers — including communications from Château Guiraud and all partner estates of the Terres de Natures label — Legal basis: your consent (withdrawable at any time)
• Complying with legal obligations (invoicing, age verification) — Legal basis: legal obligation
• Improving the website and preventing fraud — Legal basis: legitimate interest

• Customer account data: duration of the account, plus 3 years after the last interaction
• Order and transaction data: 10 years (legal accounting obligation)
• Marketing consent records: 3 years from the last interaction
• Browsing and cookie data: 13 months maximum

• Terres de Natures partner estates (Château des Bachelards, Château de Callac, Domaine Les Aurelles) — to send you newsletters, special offers, and event communications across the label, with your consent
• Vintrail — technical platform provider and data processor
• Eureka Logistique Bordeaux — for order shipping and delivery
• Our payment service provider — for secure transaction processing
• Accounting and legal advisors — where required by law

We do not sell, rent, or trade your personal data. Where data is transferred outside the EU, appropriate GDPR safeguards (Article 46) are in place.

Under GDPR, you have the right to access, rectify, erase, restrict, and port your personal data, and to object to its processing. To exercise these rights: accueil@chateauguiraud.com

You also have the right to lodge a complaint with the French data protection authority (CNIL): www.cnil.fr

We implement appropriate technical and organisational measures to protect your personal data. All payment transactions are processed via an encrypted, PCI-DSS compliant payment gateway. Access to personal data is restricted to authorised personnel only.

This website is strictly reserved for adults aged 18 and over. We do not knowingly collect personal data from minors.

When you visit this website, cookies and similar technologies may be placed on your device. This section explains what cookies are, which ones we use, and how you can manage your preferences.

Cookies are small text files stored on your device when you visit a website. They allow the site to recognise your device, remember your preferences, and improve your browsing experience. Cookies cannot harm your device or access other files on it.

Strictly necessary cookies

Essential for the website to function. They enable navigation, cart and booking management, secure login, and platform stability. They cannot be disabled without affecting the site's operation.

Functional cookies

Allow the website to remember your choices (language, currency, recently viewed products). Disabling them may affect your experience but will not prevent you from using the site.

Analytics cookies

Help us understand how visitors use the website (pages visited, session duration, traffic sources). Data is used in aggregate form only. We use Google Analytics with anonymised IP addresses.

Marketing cookies (optional — consent required)

With your consent, these cookies may track your browsing activity to serve relevant advertising or measure campaign performance. They are only activated if you explicitly accept them.

• Strictly necessary cookies: session duration or up to 24 hours
• Functional cookies: up to 12 months
• Analytics and marketing cookies: up to 13 months

A cookie consent banner will appear on your first visit. You can update your choices at any time via the "Cookie Settings" link in the website footer.

You may also manage cookies directly through your browser settings (Chrome, Firefox, Safari, Edge). Please note that blocking strictly necessary cookies may prevent you from completing a purchase or booking.

CHÂTEAU GUIRAUD  ·  1 Château Guiraud, 33210 Sauternes, France

accueil@chateauguiraud.com  ·  experiences.chateauguiraud.com